Have you checked your Burbank Water and Power bill –CAREFULLY – lately? Some folks have done so and made some surprising discoveries. I’m hearing some residents have noticed monthly utility bills are now $100 more since the installation of those so-called and very controversial smart meters. Also last month, a senior citizen, on a fixed income, was hit with a bill from BWP of more than $500! This feisty senior called up customer service to get an explanation. It turned out an error of more than $200 had been made on her bill. Human error they say. Wow!
Also, if you have dropped off a payment, on the due date, in the boxes at the BWP building at 164 West Magnolia you may have been hit with a late charge. Recently, I was told by a customer service representative at BWP that they pick up from the payment boxes on site at around 8 a.m. each day. Apparently there is no pick up at the close of business and no official policy for any kind of grace period. So even though you have deposited your payment in the box at BWP, you still could get slapped with a late fee. This is not right. If someone at BWP can’t clear those payment boxes at the end of the business day — there should be some kind of grace period for those payments made on the due dates.
It makes you wonder about what other payment glitches, overcharges …etc have been going on at BWP. An internal review and perhaps even an audit by an outside accounting firm are probably prudent steps to take at this vital agency.